J.D. Power: Verizon Tops In Call Quality

According to an analysis by J.D. Power and Associates of phone call quality across phone carriers in the United States, Verizon Wireless has the best network.

The survey, released yesterday, measures dropped calls, status/interference, immediate notification of voicemails and SMS and echos. The survey looked at network performance in six main regions: Northeast, Mid-Atlantic, Southeast, North Central, Southwest and West.

In good news for those of us in Oregon who spend a lot of time indoors during the winder months, call quality indoors has increased considerably over the last eight years. Also, the percentage of calls made from home has increased from 25% in 2003 to 35% in 2011.

In other usage usage analysis, fewer calls are being made and received as customers user their phones more for text messaging, which is “increasingly the preferred method for communication”. The study found that customers receive 161 text messages per month, up 16 more than 6 months ago and nearly 65% more than just two years ago.

The usage that JD Power and Associates observes mirrors the usage amongst my friends and family.

What about you…do you think Verizon is tops in your area?

(Photo Credit: Flickr User Crane1989)