Some say trends start Europe and cross the pond over to the US. It’s true for fashion – is it true for personal communication as well? According to a study by the EU, Europeans are turning their back on traditional landlines and instead are embracing internet telephony (also called Voice over IP or VoIP) and…

Yesterday, after not receiving any feedback from anyone at Ooma after my last blog post, I decided to instigate an online chat with their support site. I first got what I assume is a level one support person. After I started asking my questions, he quickly transferred me to an engineer. Agent (Vincent): “Helllo Jason,…